United Nations High Commissioner of Refugees
During this role, I provided comprehensive technical expertise across both data management and IT operations, supporting the organization’s ability to operate reliably and make informed decisions. I was responsible for managing and maintaining organizational databases, ensuring data was consistently structured, validated, and optimized for analysis and reporting. My work focused on transforming raw operational data into clear, well-organized datasets that could be easily interpreted by technical and non-technical stakeholders.
A key part of my responsibilities involved producing and supporting both standard and customized reports in accordance with defined specifications. I worked closely with operational teams to ensure reporting outputs accurately reflected live system data and business rules, enabling effective monitoring, analysis, and decision-making. To protect critical organizational data, I performed regular database backups and actively contributed to data protection practices, helping ensure continuity in the event of system failure or data loss.
Beyond data and reporting, I supported the organization’s broader information and communication technology environment. I managed and coordinated day-to-day IT operations to ensure stable and uninterrupted service delivery. This included configuring and deploying Cisco IP telephony systems to support reliable internal and external communications, diagnosing and resolving printer and peripheral issues to minimize downtime, and maintaining visibility into network operations to proactively identify and address potential risks.
I also played a significant role in infrastructure support initiatives, including the deployment and configuration of a Linux-based file server. This system provided centralized file storage with controlled access for networked users, improving data availability, collaboration, and security across the organization. Additionally, I provided hands-on troubleshooting and maintenance for organizational computers and hardware, ensuring consistent productivity and timely resolution of technical issues.
Key contributions in this role included:
Enhancing data accuracy and trust by systematically validating reports and statistical outputs against live production databases.
Strengthening internal communication and collaboration through the management and maintenance of field office servers and network infrastructure.
Reducing operational risk by designing and implementing an emergency data backup and recovery plan to enable rapid restoration during unforeseen incidents.
Sustaining office productivity by diagnosing and resolving hardware, system, and network issues through structured troubleshooting and preventive maintenance.